Refund/Return/Exchange

Last update on 02 February 2024

Thank you for your purchase. We hope you are satisfied with your purchase. However, if
you are not completely satisfied with your purchase for any reason, you can return it to
us for a full refund or exchange. Please see below for more information on
our return policy.

RETURN

All returns must be postmarked within ten (10) days of the date of purchase. All
Returned items must be in new, unused condition, with all original tags and labels
attached.

RETURN PROCESS

To return an item, please email customer service at support@printeeby.com to
obtain a Return Merchandise Authorization (RMA) number. After receiving the number
RMA, place the item securely in its original packaging and return form
provided, then send your return to the following address:

printeeby.com
Attn: Returns
No. 09.06, Wisma Zelan, Jalan Tasik Permaisuri 2, Cheras, 56000 Kuala Lumpur, Federal Territory of Kuala Lumpur

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process the return
or your exchange. Please allow at least twenty (20) days from receipt of your item
to process your return or exchange. We will notify you by email when
Your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Personalized items are one-of-a-kind, it cannot be returned/exchanged.

• When the order status is awaiting production, you can refund and cancel your order.

For damaged or defective products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions about our return policy, please contact us
at: support@printeeby.com